General Terms and conditions
- Online Shop Usage Rules
1.1. Products from MB “NATECA” online shop can be purchased by both natural and legal persons.
1.2. By purchasing products from MB “NATECA” online shop, the Buyer agrees with the following rules of purchase.
1.3. The Seller, according to the existing legal acts, has the right to change, extend or in other way alter online shop usage rules. The Buyer undertakes to follow the rules as they stand at the moment of purchase.
1.4. Having read and understood the general terms and conditions, the Buyer agrees with the online shop usage rules by supplying the necessary data and confirming the purchase.
- Personal data protection
2.1. Before purchasing, the Buyer reveals their full name, the address of delivery, phone number and email address.
2.2. By revealing their full name, the address of delivery, phone number and email address, the Buyer agrees for this data to be managed by the Seller and used for the purposes of marketing and data analysis.
2.3. By supplying the data in question, the Buyer agrees to receive information, necessary for the order to be completed, by email.
2.4. By registering to the online shop, the Buyer undertakes to secure their login in data. If the Buyer has lost their data, they have to immediately inform the Seller via email.
2.5. The Seller has the right to transfer the data to the third parties only by abiding the law of the Republic of Lithuania.
- Purchasing products
3.1. By request from the Buyer, long term product supply contracts can be discussed in separate agreements.
3.2. By purchasing products from an online shop, the Buyer agrees to the rules of purchase, undertakes to follow them and remain following the legal acts of the Republic of Lithuania.
- The rights and responsibilities of the Seller
4.1. Online, The Seller adheres to supply the Buyer with the requested information about the product of interest and ensures conditions for the Buyer to use the online shop.
4.2. The Seller delivers products ordered by the Buyer to the given address: by post, post machine, courier (according to prices indicated), or, if desired by the Buyer (depending on the size, location etc.), directly to the Buyer. In the latter case, the specific prices are discussed separately by email.
4.3. The Seller remains to have the right to immediately restrict the Buyer from the possibility of using the online shop due to a suspicion that the Buyer is not using their rights accordingly, and/or is consciously attempting to corrupt the activity of the online shop.
4.4. The Seller adheres to protect all the personal data provided by the Buyer during the purchase.
- Ordering Products
5.1. Online shop is open every day without breaks.
5.2. The Buyer adheres to deliver the ordered products to the post, post machine or courier service within 12 hours after receiving payment for the purchase.
5.3. Product prices are shown in euros, both in the online shop and the final order.
5.4. The Buyer chooses one of the given options for the product payment.
5.5 The Buyer purchases products for the prices valid at the time of making an order.
- Delivering Products
6.1. By Buyers request, the method and the price of delivery can be discussed and agreed individually by email.
6.2. The Seller delivers purchased products to the Buyer by the address provided by the Buyer.
6.3. The Buyer adheres to collect the products by themselves. In case the products are collected by another person that indicated in the order, the Buyer loses the right to return the products.
6.4. The Seller does not take responsibility for the breach in delivery terms caused by post, post machines or courier breach. If the needed products are out of stock, the Seller informs the Buyer by email. If the product delivery is delayed for any unforeseeable reasons, the Seller informs the Buyer by email.
6.5. The Seller does not take responsibility for the product presentation if the product is not delivered or delivered not on time due to the Buyers fault or circumstances beyond the Sellers capacity.
6.6. The Buyer adheres to immediately inform the Seller by email if the parcel is delivered in the damaged package or if the contents of the parcel differ from the order.
6.7. If, when collecting the products in the post office or from the courier, the Buyer notices any damage on the package, they have to provide information about such damage in the parcel delivery documents (if at the post office), courier delivery documents, or prepare a separate act on visible damages together with a post employee or a courier at all times. Without taking the former action, the Seller is exempt from any responsibility for the contents of the parcel in case of a damaged parcel, and the Buyer loses the right of the product return.
6.8. An address of delivery provided by the Buyer is considered one of the following: a post office, post machine or other address.
- Product Description
7.1. The description of a product sold in the online shop is provided on MB “NATECA” website.
7.2. The expiration date of the products sold by the Seller is provided on each package separately.
- Returns and Exchanges
8.1. The Buyer has the right to return products in 72 hours after the delivery to the address provided by the Buyer if the packaging of the product is not damaged before the delivery to the provided address. The Buyer has to inform the Seller about the returned products in 48 hours from the delivery to the address provided by the Buyer by email. The products that are unsuitable to use due to violation of hygiene or health regulations after the delivery to the address provided by the Buyer are non-returnable.
8.2. Sold products can be exchanged no later than in 72 hours after the delivery to the address provided by the Buyer and only according to the online shop purchase rules.
- Buyer and Seller Responsibilities
9.1. The Buyer is responsible for providing correct data. If the Buyer has provided false data, the Sellers is not responsible if the product was not delivered to the Buyer or delivered after the date i. The Seller is not accountable for any consequences caused by the Buyer and has the right to demand compensation for any loss or damage caused.
9.2. The Buyer takes the responsibility for their actions when purchasing products in the online shop.
9.3. If the Buyer is using third party person data when purchasing products, the Seller considers this person as the Buyer. Under the revelation of such circumstances, the Buyer loses the right to return products and receive any refunds.
9.4. The Seller is exempt from any responsibility if the Buyer does not follow the online shop purchase rules.
9.5. If Seller’s online shop holds references to websites of other companies, organisations or institutions, the Seller is not responsible for any information or activity related to them.
9.6. Any loss or damage is covered by the party responsible for such.
9.7. Both the Seller and the Buyer provides all notifications and information by email. The Seller is not accountable if the Seller does not receive sent information for reasons not depending on the Seller.
- Final Provisions
11.1. These Rules of online shop product purchasing are compiled following the law and legal acts of the Republic of Lithuania.
11.2. All disagreement arising from the execution of these Rules are solved bay negotiations. In case of failed negotiations, disputes are solved by procedures set out by the law of the Republic of Lithuania, according to the registered place of MB “Nateca”.